Terms and Conditions / Booking Policies

Travel Conditions

Tour itineraries are subject to change due to weather, river, road and other factors beyond our control. Changes could impact the itinerary, departure times, dates.

Bookings

Pre-bookings are essential and subject to availability and minimum numbers.

Pricing

Fares apply to the below age groups:
Adult: 12 yrs and over
Child: 2 – 11yrs
Infant: Under 2 yrs

Family: 2x adults + 2x children

* During transport, children must sit on a parent’s lap. Meals are not included.

NOTE: For the minimum age per tour, please refer to the ‘Minimum Age’ Section.

Minimum Numbers

All tours are subject to minimum numbers to operate. Where minimum numbers have not been met for an activity, guests will be given the option to reschedule, change to an alternate tour, or cancel their reservation without fees. Guests will be contact via the details provided at the time of booking.

Cancellation Policy

• Full refund for cancellations made more than 48 hours before the tour.
• 50% refund for cancellations made between 24 and 48 hours before the tour.
• No refund for cancellations made less than 24 hours before the tour.
• No refund for no-shows without notice. However, you may reschedule for another date (with-in 3 years) at a cost of $50.00 per person.

• No fee for changes made more than 48 hours before the tour.
• $5.00 per person fee for changes made between 24 and 48 hours before the tour.
• $15.00 per person fee for changes made less than 24 hours before the tour, but prior to the scheduled departure time.

Note: Any booking that is changed within 48 hours of the scheduled tour becomes non-refundable.

Group Cancellation Policy

1 FOC seat for every 15 paying passengers for bone fide Tour Leaders

Payment is due 7 days prior to travel

No Refund: Cancelled less than 7 days prior

‘Pay on board’ Levy

Pay-on-board levy is a component of our retail price which we require to be paid directly to Cairns Adventure Group for Rafting ($30.00pp) and Tubing Tours ($15.00pp).

This can be pre-paid by contacting our office, or on the day with our Guides.

Medical Conditions / Impairments and Disabilities

Please disclose any conditions that may impact your experience, or the experience of others at the time of booking. Our friendly team can confirm your suitability, and where possible, ensure provisions are made to provide a memorable experience.

Please be mindful that pregnant guests are unable to participate in white-water rafting, rainforest tubing or jet boating activities.

For more information on accessibility, visit this page

Liability Release Forms

Minimum ages

Lost Property

• It can be collected from our depot during business hours.
• Alternatively, we can arrange postage at the guest’s expense.

Inclusivity

We believe travel should be welcoming for all. We’re committed to fostering an inclusive environment where every guest and team member—regardless of identity, background, or beliefs—feels safe, respected, and free to be themselves.

Delivery Policy

Once a booking is confirmed and payment received, your travel time will be confirmed. This is done via email. Guests are encouraged to reconfirm their bookings 24hrs prior by phone (1800 801 540) or email (info@cairnsadventuregroup.com.au).

Use of Artificial Intelligence (AI)

Cairns Adventure Group may use artificial intelligence (AI) technologies to enhance customer service, improve website functionality, and support operational efficiency. These tools assist with tasks such as responding to enquiries, providing travel information, and streamlining booking processes.

Security capabilities and policy for transmission of payment card details

All online transactions are processed on a secure payment page (SSL Server Certificate). Cairns Adventure Group does not handle your credit card details. Secure credit card payments are processed by our booking engine supplier www.respax.com.au

Credit Card Payments

All transactions will be processed in AUD, inclusive of a 1.75% surcharge. The Card holder and Credit Card used in this booking must be present on the day of the tour to sign and verify the use of their card for this booking. Should the Card holder or Credit Card not be present on the day of travel then another form of payment must be made. If this happens then the original amount will be refunded onto the credit card minus $2.00 for transaction fees. If the Credit Card holder is not present on the tour then the tour operator reserves the right to take payment in full on the day or cancel the customers tour and the relevant cancellation policies would apply.